Cancellation policy
I understand that, from time to time, it may not be possible to attend an appointment or you may need to cancel at short notice. At the same time, your session time is reserved exclusively for you, and I schedule appointments in a way that helps you avoid waiting times. To keep this structure in place, only the agreed time is available. If you arrive late, the session cannot be extended to make up for missed minutes.
- Reserved time: your appointment is booked exclusively for you, with no waiting times
- Cancellation notice: free of charge up to 24 hours before the appointment
- Fees: the full fee is charged for late cancellations or missed appointments
By choosing to work with me, you also commit to a respectful and reliable arrangement – attending sessions punctually and cancelling at least 24 hours in advance if you are unable to attend. Appointments that are not cancelled in time, or are missed, are charged at the full fee. This also applies if you miss an appointment for unforeseen reasons, such as traffic delays or unexpectedly extended working hours.
Confidentiality
Trust and a sense of safety are central to psychotherapy. They are supported by my professional commitment to confidentiality and by my compliance with the legal duty of confidentiality.
Exceptions to the legal duty of confidentiality:
Confidentiality also applies in relation to family members. Exceptions may apply where there is a risk of harm to yourself or others, and in work with minors. In these situations, it is necessary to balance the child’s right to confidentiality with the parents’ or legal guardians’ right to be informed. Where a child’s wellbeing requires it, information may be shared with parents if effective treatment can only be achieved in cooperation with them. Further information can be found in Article 22 of Austria’s Violence Protection Act 2019.
Data protection
The information below provides an overview of how your personal data is processed and of your rights as a data subject under, data protection law In accordance with Article 13 of the EU General Data Protection Regulation (GDPR):Categories of data
Identification data, contact details, health data, diagnoses, treatment data, session data, financial data.Purpose of data processing
Your data is processed on the basis of legal requirements in order to fulfil the treatment agreement and the associated obligations. This includes processing your data for invoicing, appointment scheduling, maintaining your patient record, and for emergencies.Legal basis for data processing
The legal basis for processing your data is Article 9(2)(h) GDPR (2018). In addition, your data is processed on the legal bases of contract performance and vital interests.Categories of data recipients
Your personal data is only disclosed to third parties where this is legally required, necessary for invoicing, or necessary in emergencies. Recipients of your personal data may include, in particular, public authorities, tax advisers, contractual and business partners, legal representatives, care associations, health insurance providers, and insurers. Disclosure is primarily for the purpose of billing for services provided.Retention period
Your data will be processed for as long as is necessary for the purpose of fulfilling the agreement, for compliance with statutory (retention) obligations (see the Psychotherapy Act), and for the assertion or defence of (potential) legal claims within the applicable limitation period.Your rights as a data subject
You have the right to access your personal data, to request rectification or erasure, to request restriction of processing, to object to processing, and to data portability. You also have the right to lodge a complaint with the supervisory authority (in Austria: the Data Protection Authority).Important
Please note that there are specific exceptions for psychotherapeutic treatment:- Under the Austrian Psychotherapy Act psychotherapists are required to collect data for the purpose of treating clients. This means that we do not need to obtain prior consent for this data processing.
- In addition, under §16a of the Psychotherapy Act, psychotherapists are required to retain records for 10 years after the end of treatment (including after a client’s death). During this period, it is therefore not possible to request the deletion of your data.
My Services
I help you draw on your strengths and make meaningful, real-life changes – within my scope of the structured therapeutic space of safeness, attuned resonance, and evidence-informed, goal-oriented approaches.